An employee who is usually high performing, engaged and motivates others often has a great impact on those around them. When that employee starts to seem distracted and less productive, it is noticeable and often a sign that they are experiencing a tough time.
We often hear stories such as this when we’re evaluating an employer’s benefits. One suggestion is an Employee Assistance Program or EAP, which will offer a variety of services to help staff deal with personal problems confidentially.
Enter the EAP
Employee productivity is important for any business, but, as in this example, people sometimes become overwhelmed by personal issues and lose their focus. That’s when job performance can diminish or absenteeism can start. Some of the major concerns that can’t help but carry over into the workplace include mental health problems, alcohol or substance abuse, relationship issues, stress management, financial or legal problems, child or elder care, or parenting children with special needs. These are all very serious concerns to staff, and they may not know where to turn to get assistance. They are also very personal issues that may keep employees from reaching out to family, friends or employers for help.
Philosopher William James once said, “The greatest weapon against stress is our ability to choose one thought over another.”
An EAP can help with that. Although there are different programs available, they all include a phone line that provides confidential access 24/7. Communicated effectively, an EAP will give staff comfort in knowing they have an advisor to turn to at their convenience, without having to schedule an appointment weeks in advance. Based on the severity of the problem, the advisor will guide the member to the treatment or counseling needed. Staff can have access to more face-to-face visits and more comprehensive services including financial coaching, event planning or even sleep coaching.
Tips to get the most from your EAP
Regular communication will reduce the stigma associated with asking for help. Communicate regularly, but certainly around emotionally charged events that take place during the year such as Christmas, the New Year and summer’s end. Ensure a full understanding of the basics so members know where to find the help they need. Stress that these services are free to use, confidential and available 24 hours a day.
There is a rapidly growing need for this little benefit with big returns. The pluses of this program have been tried, tested and proven for years to make a huge difference to the companies that implement and communicate them regularly. Oswald Companies can provide you with the tools to effectively launch your EAP campaign or help you chose the vendor and plans that work for you.
For more information, contact your service team representative or reach out direct below.
This article originally published in 2017 and has been updated.
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