Experiencing a loss can be stressful and confusing. Reporting a claim should not be. If you have a claim to report, ALWAYS contact your carrier immediately, it’s the fastest way to get claims processed. Insurance carrier claims teams are available 24/7:
ACE: (800) 433-0385 | Chubb CAT Center
AIG: (888) 760-9195 | PCG-ClaimsFNOL@aig.com | Hurricane Protection & Outreach
American Bankers Flood: (800) 654-4895 | Assurant Claims Flood Link
Berkley One: (855) 663-8551 | Hurricane Help Guide | Berkley One
Chubb: (800) 252-4670 | Chubb CAT Center
Cincinnati: (877) 242-2544 | Cincinnati Hurricane Center
Citizens Wind: (866) 411-2742 | Report a Claim
Nationwide Private Client: (855) 473-6410 | Hurricane Preparation Tips
Orchid Flood: (772) 237-8531
Progressive: (800) 776-4737
PURE: (888) 813-PURE | claims@pureinsurance.com | PURE Situation Room Updates
Westfield Flood: (800) 759-8656
Wright Flood: (800) 725-9472 | Wright Flood Claims
If you cannot access your carrier, please know our claims advocacy team is standing by. Just call us at 216.367.8787.
Read below for Post-Storm Guidelines:
IMMEDIATE
- The devastation a hurricane leaves in its wake depends on the location, population density and hurricane size. In the immediate aftermath of a hurricane, it is important to quickly and calmly assess the situation.
- Do not move seriously injured individuals. If high-rise buildings are in the general area, falling debris may make open areas more dangerous than remaining inside the buildings. Watch out for fallen power lines and broken gas lines.
- Provide search and rescue personnel with last known location of any missing victim(s).
- Stay away from power lines, buildings and any object that might fall.
- Secure the site and provide watch service if necessary.
- Visually check for open bus bars, conductors and exposed insulators before re-energizing electrical systems.
- Take pictures to start documenting damages.
RECOVERY
- Initiate process to check on the well-being of employees and their families. If support is needed and available, dispatch to employee homes. Employees who are concerned with the safety and well-being of their families will not be available to support company recovery efforts. The sooner families are safe, the more quickly they can participate in company recovery efforts.
- Look for safety hazards such as live electrical wires, leaking gas, flammable liquids, corrosive/toxic materials and damage to foundations or underground piping.
- Repair automatic sprinkler protection and/or water supplies to get protection back in service as soon as possible.
- Restore fire protection systems if necessary.
- Conduct two-inch main drain and alarm tests on automatic fire protection sprinkler systems to verify public water supply availability.
- Contact key personnel and notify contractors to start repairs. Control smoking and use hot work permits where applicable. Maintain fire-safe conditions at all times.
- Cover broken windows and torn roof coverings immediately.
- Clean roof drains and remove debris from roofs.
- Notify key customers, suppliers and partners of office/facility reopening and any necessary property or operational changes resulting from storm damage.
